Why it takes so long - organizations and the lacking agility

Organizations are extremely important. They are those institutions where we create things and services. It is vitally important how effective those organizations are. At the same time it is vitally important that those organizations offer excellent working conditions for us all. It feels somewhat awful to write something like this because when we think globally, the working conditions are certainly different in different places and at the same time there is room for improvement everywhere. To some extend it is almost surprising how little we as a human kind have been able to do in improving our living and working conditions throughout the history (and at the same time we are thankful for past generations of everything what they have created for us).


                                    


Could this somewhat slow progress of general development be explained partly so that we are not that clever in creating and running organizations which would provide results? Once again, there are extremely productive organizations but at the same time there seems to be organizations where "getting things done" take time - a lot of time sometimes.



In this blog the mountain gives a birth to a mouse, I have to admit that. This means that the opening paragraph hugs the world but what follows is something pretty defined, yet very important I think. What follows is an examination of something what I have sometimes encountered and which relate to the way how professional organizations operate. (Please note that a more explanation to the mountain-mouse expression is provided below).

It is always surprising to witness situations where almost everything seems to be ready  but then nothing happens. Quite often this "moment of petrifying" seems to take place just before to crucial moment, just before the phase where it would be possible to test whether the outlined and developed service/product would really work.

Here the term "really work" refers to that market reaction. What happens in the market defines whether the new service/product can succeed and develop. At some point organization must take this test and learn from their experience and make the necessary adjustments. Everybody knows this and yet - some times it really seems to take a lot of time before organizations take this crucial test and learn from it.

This phenomena of "why it takes so long" has made me to think following points:

The area of Agility

Organizations can not be agile and quick in everything. Metso makes world class paper machines, it can not start to make furniture very quickly (by the way this blog does not relate to Metso in any sense - the thoughts of this blog comes from working with totally different organizations than Metso). However, that Metso helps me to make this point succinctly, papermachines and furniture are different, clearly there are limits for reasonable agility. Having said that I take my comment back to some extend, it is a challenge to know what kind of an agility is most relevant for any particular organization. In fact, when we examine different organizations it may be the elementary strategic conundrum to define what are the areas where an organization should be quick in noticing new opportunities and creating new action. This question could be posed to any organization. What new opportunies could be relevant to Metso? What new opportunities are relevant and strategically important to an any organization which produces services to its customers.

It is important the every organization has an insightful and deepening understanding what it should be able to see and which are the areas where it needs to be quick and agile. What is the strategic area of agility?



                                  

Human side of Agility in organizations

It is always somewhat superficial to talk about organizations, we should always look deeper and try to understand how people think and act in any given situation. People create organizations, sometimes we are clever in creating organizational procedures and rules which make our organizations astoundingly effective, sometimes we play a role in creating organizations where things do not get done fast and effectively. (This sounds odd, how is this possible? It should not be in realm of possibility but the evidence seems to suggest otherwise - a closer examination of this phenomenon is needed in the future).

Hence it is always important to delineate whether people working in any organization are really interested and equipped to locate new opportunities? Do they have that kind of a mindset and is the organization around them such that it will support opportunity finding mode of working? Is that kind of an activity really encouraged in an organization,  or is it more a public statement? Does it really make sense to try something new? How the colleagues react when someone proposes something new?

Creating something new is rarely just a matter of individual insight, it is also a matter of shared interpretation where people create an understanding what the insight actually is and what it would mean to us to our organization. Hence, it is vitally important how the key people around "the event of insight" create room and support for new insight to develop and perhaps turn into action.

In Sum

The development and management work which aims to make organizations quicker and more agile is a worthy effort. It is of course a business issue but it also affects to the living conditions for all of us. I have a hunch that new technologies which are able improved connectivity between people will provide new ways to proceed and develop. Let us create organizations where it does not take that long to produce valuable services for people.


(An explanation to the mountain-mouse expression: When I started as Phd student many years ago, my professor once commented that in one of my research proposals a mountain gave a birth to a mouse - apparently what I promised to study was something huge, but the possibe results were not at the same level. That comment was pertinent, it was given so cleverly that it only motivated to move on and develop the proposal and to find some balance between promise and result).